“I believe that companies have to make money. The issue is that we put unicorn status and money above everything else in healthcare, we don’t reward breakthrough outcomes the way we do unicorn status. And that is an issue because the way our system is built today, it is a win lose. It is a zero-sum game. And that pits me against you, stakeholders against stakeholders, peers against peers. And as long as we think that way, relationships are a more of a tug of war than compadre status.”

In this episode Deborah McMahon, SVP of Aveus talks with Dr. Jan Berger about the recent release of her fifth book Re-Engaging in Trust: The Missing Ingredient to Fixing Healthcare. This book integrates five years of primary research and secondary research that leads readers to a set of concrete recommendations that can help move the needle positively around trust and outcomes.

Dr. Jan Berger is a 3-sector healthcare senior executive, board executive, author, and keynote speaker. She’s presently the CEO of Health Intelligence Partners, a global healthcare consulting company, and she sits on corporate boards, both in the US and internationally. Prior to Health Intelligence Partners, Jan was a senior executive at CVS Health where she led innovation and was the chief medical officer. She’s considered a thought leader in healthcare, and over her career, has written numerous articles and presented on a wide variety of topics. 

Memorable quotes from this episode:

“If you don’t trust everybody around the table, you have to start by getting to that central point. And that does take time. And it does take energy. And let’s be honest, there’s only so much time. There’s only so much energy that one organization or one individual has, and both are necessary to be able to move forward.”

Dr. Jan Berger

“When I talk about measuring, do not assume satisfaction, employee satisfaction, patient satisfaction, peer satisfaction is the same as trust. And I do point that out in the book, satisfaction is a retrospective. Trust is a prospective measure. So please, as I put this out there, and if you say, “Yeah, I’m going to go do that” or “I already do that because I do employee satisfaction or client satisfaction.” Please do not confuse the two.”

Dr. Jan Berger