Customer Anchored Organizations Win

Wednesday, July 12, 2017|Categories: Customer Experience, Strategy|

It seems no matter whom I am talking with in business lately, a key theme is that customer expectations are higher and changing more rapidly than ever before.  And as a result, the difference between winners and losers is becoming more dramatic. 


Pausing to Move Forward: Sending a Powerful Message

Thursday, March 31, 2016|Categories: Strategy|

You’ve probably seen the headlines over the last few weeks about how Chipotle closed all locations for a company-wide meeting on food safety. The news articles range from mildly noteworthy to shocked predictions of the certain doom of the restaurant chain. When


Business Growth Strategy: Is Faster Always Better?

Wednesday, August 28, 2013|Categories: Growth, Strategy|

In the AT&T “faster is better” commercial series (click here to watch) the point is simple – faster is better.   And, yes, when it comes to cell phone speed it is. But when it comes to business growth strategies, is faster always


Are You a Vitamin or Painkiller?

Thursday, April 18, 2013|Categories: Product, Strategy|

A recent article, which challenged businesses to determine if their offering is a vitamin or a painkiller, caught my attention. In short: Your product is a vitamin if your product creates a stronger future state over time, and Your product is