It seems no matter whom I am talking with in business lately, a key theme is that customer expectations are higher and changing more rapidly than ever before. And as a result, the difference between winners and losers is becoming more dramatic. This reality seems to have sped up in the last 24 months within most
We have found that there are ten factors that determine the success or failure of any organizational change. In this series, we will examine each of these factors. The first is whether you have developed a winning strategy. Organizations that are most effective at driving change have a very clear and meaningful strategy (or end in
We encounter many business to business clients who have realized “what got them here is not what is going to get them there.” One of the consistent themes that emerges regardless of industry is that over time, B2B companies often develop a portfolio of customers with different requirements. As illustrated in the grid below, we find
You’ve probably seen the headlines over the last few weeks about how Chipotle closed all locations for a company-wide meeting on food safety. The news articles range from mildly noteworthy to shocked predictions of the certain doom of the restaurant chain. When I heard about Chipotle’s plan, I was reminded of another well-known company that did
In the AT&T “faster is better” commercial series (click here to watch) the point is simple – faster is better. And, yes, when it comes to cell phone speed it is. But when it comes to business growth strategies, is faster always better?
A recent inc.com article, which challenged businesses to determine if their offering is a vitamin or a painkiller, caught my attention. In short: Your product is a vitamin if your product creates a stronger future state over time, and Your product is a pain killer if your product solves a specific hurt.
The reality is that in any organization, three weeks before the end of some quarter, some line or another in your projected financial results will be off. Some executive (it might even be you) is going to stand up and declare that before the end of the quarter, this (whatever this is), needs to happen. To