As the world continues to navigate the changes that we are personally and professionally facing due to the novel coronavirus pandemic, many healthcare leaders are looking for wisdom on how to lead their businesses and support their patients and members during these unprecedented and uncertain times. In this recording, Aveus President, Chris LaVictoire Mahai, and
I first met Matthew Taylor, Vice President of Information Technology at Excellus BlueCross BlueShield, several years back when we were both working for the Catholic Health Initiatives national office of Population Health. It was a new team charged with starting and leading a transformation to a new Population Health model across the CHI enterprise of over
Dr. Julie M Smith was the co-founder of CLG, Inc., which she describes as “the world’s premiere behavior-based strategy execution firm.” She and her colleagues have reason to claim that position having worked with many in the Fortune 500, at all levels of organizations, all around the world. As we were talking, Julie described the firm’s
“Lee Jones is AMAZING, she really is!” said one of her largest private equity shareholders and board members, Erwin Kelen. I met Erwin many years ago when we served together on a nonprofit board. He is a renaissance man if there ever was one. He is extremely smart, passionate, and when he decides to put his
Fiona McCrae, Publisher and Executive Editor at Graywolf Press, along with Jeff Shotts, Executive Editor, received the 2017 Editor’s Award from Poets & Writers. The honor usually goes to an individual, but the committee decided to give the award to Fiona and Jeff jointly “in honor of the tremendous impact they have had, individually and collaboratively,” according
We have found that there are ten factors that determine the success or failure of any organizational change. In this series, we will examine each of these factors. The eighth factor is the leader’s ability and willingness to change. Organizations that are most effective at driving change understand that awareness, desire and knowledge are not sufficient.
Has anyone reading this post NOT heard of “the Y?” The YMCA? How many of you have a story about how “the Y” in some small or great way touched your life? I’m guessing most, if not all, of you. Glen Gunderson is the President and CEO of the YMCA of the Greater Twin Cities (Minneapolis
Are you facing the question, “How do we change our culture to support the strategy we have just defined?” As my colleagues and I were discussing this challenge, we identified an important element of creating an intentional culture: purposefully connecting the Customer Experience to the Employee Experience. When done right, good customer experience work should clarify
Don’t you just love those moments when someone says something so simple, so clear and therefore so brilliant, light bulbs literally go off in your head? I sure do and it happened to me in a recent conversation with Mary Brainerd, CEO of HealthPartners. HealthPartners is the largest consumer governed nonprofit health care organization in the
There are whole sections in business libraries and bookstores dedicated to the topic of leadership. What it is. What it requires. Masters write about it and rewrite about it over and over again. Some new and long established names you may have read: Peter Drucker, John Kotter, Seth Godin, Warren Bennis, Daniel
Leading and managing change is a marathon. In the midst of the work, it is easy to lose sight of some of the simple principles that are essential to effective transformation. Knowing and living these principles are what makes a bold leader.
I started my career as a banker during a rapid period of deregulation. Banks weren’t sure what to do. Regulators were making up the new rules and literally publishing them every Tuesday when the DIDC (Depository Institutions Deregulatory Committee) would issue the changes for the week. Seriously.
Here is my 2013 collection of 13 books that I believe every business leader would benefit from reading. Enjoy! 1. The Drucker Lectures: Essential Lessons on Management, Society and Economy (2010) by Peter Drucker and Rick Wartzman I’ve read Drucker since I started my career. He’s a voice and mind I go back to often. Fortunately
“Do you trust me?” This can be an emotionally charged question, yet it can be a tremendously constructive one, too. In our work we have found that getting clarity on the reasons why you do (or don’t) trust someone is just as important as the answer itself.