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Supporting Each Other and Looking Ahead During COVID-19

Categories: COVID-19, Healthcare, Leadership|

As the world continues to navigate the changes that we are personally and professionally facing due to the novel coronavirus pandemic, many healthcare leaders are looking for wisdom on how to lead their businesses and support their patients and members during these unprecedented and uncertain times.   In this recording, Aveus President, Chris LaVictoire Mahai, and

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The Singular Graywolf Press

Categories: Bold Leadership, Leadership|

Fiona McCrae, Publisher and Executive Editor at Graywolf Press, along with Jeff Shotts, Executive Editor, received the 2017 Editor’s Award from Poets & Writers. The honor usually goes to an individual, but the committee decided to give the award to Fiona and Jeff jointly “in honor of the tremendous impact they have had, individually and collaboratively,” according

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10 Reasons Change Succeeds or Fails: Leader Ability and Willingness to Change

Categories: 10 Reasons Change Succeeds or Fails, Leadership|

We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The eighth factor is the leader’s ability and willingness to change. Organizations that are most effective at driving change understand that awareness, desire and knowledge are not sufficient. 

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Intentional Culture: Start with the Employee Experience

Categories: Leadership, Operationalize the Change|

Are you facing the question, “How do we change our culture to support the strategy we have just defined?”  As my colleagues and I were discussing this challenge, we identified an important element of creating an intentional culture: purposefully connecting the Customer Experience to the Employee Experience. When done right, good customer experience work should clarify

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What is a Bold Leader?

Categories: Bold Leadership, Leadership|

There are whole sections in business libraries and bookstores dedicated to the topic of leadership.  What it is.  What it requires.  Masters write about it and rewrite about it over and over again. Some new and long established names you may have read:  Peter Drucker, John Kotter, Seth Godin, Warren Bennis, Daniel

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What Makes a Great Leader? 5 Actions to Look for

Categories: Leadership|

Leading and managing change is a marathon. In the midst of the work, it is easy to lose sight of some of the simple principles that are essential to effective transformation.  Knowing and living these principles are what makes a bold leader.

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Listen to the Customer

Categories: Leadership, Research|

I started my career as a banker during a rapid period of deregulation.  Banks weren’t sure what to do.  Regulators were making up the new rules and literally publishing them every Tuesday when the DIDC (Depository Institutions Deregulatory Committee) would issue the changes for the week. Seriously.

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13 Business Book Every Leader Should Read in 2013

Categories: Leadership|

Here is my 2013 collection of 13 books that I believe every business leader would benefit from reading. Enjoy! 1. The Drucker Lectures: Essential Lessons on Management, Society and Economy (2010) by Peter Drucker and Rick Wartzman I’ve read Drucker since I started my career. He’s a voice and mind I go back to often. Fortunately

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The 3 Elements of Trust

Categories: Leadership, Operationalize the Change|

“Do you trust me?” This can be an emotionally charged question, yet it can be a tremendously constructive one, too. In our work we have found that getting clarity on the reasons why you do (or don’t) trust someone is just as important as the answer itself.

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