Innovation

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Lessons from Liberation: Building a foundation for successful digital experience

Categories: Customer Experience, Healthcare, Innovation|

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. We were lucky to have our own Medecision CXO – Ellen Donahue Dalton – and Health Economist, Jane Sarasohn-Kahn as facilitators. Three themes emerged

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Know Thyself: A Bold Leader Interview with Maureen Spivack

Categories: Bold Leadership, Innovation|

The ancient Greek aphorism “know thyself” was on full display as we visited with the very self-aware Maureen Spivack. Maureen is one of those folks that immediately establishes instant credibility. Some of it is from her 30 plus years of investment banking experience with E & Y, Merrill Lynch, UBS, Morgan Keegan, KPMG Corporate Finance and

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Innovation Doesn’t Happen in a Closed System

Categories: Innovation|

An open, global and transparent economy means that now, more than ever, companies cannot rest on their laurels. Doing one thing and doing it well doesn’t work long-term. Keeping a team vibrant requires an infusion of new blood when stagnation rears its ugly head or when you need the next “big

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Unlock Innovation to Drive Profitable Growth

Categories: Growth, Innovation|

I wasn’t thinking about driving profitable growth.  I wasn’t thinking about how to unlock innovation.  It was Sunday morning after all.  As I settled down with my New York Times Magazine and my full body dark roast, extra strong coffee, I encountered this headline: “This is your brain on coffee.”  That got my attention and I

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3 Common Innovation Mistakes

Categories: Innovation|

Aveus partner Chris LaVictoire Mahai shares 3 common innovation mistakes — and how the intersection of customer experience and performance chains can better set you up to win on Jorge Barba’s blog, Game Changer.

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A Story About an Idea to Change the World

Categories: Innovation, Operationalize the Change|

At Aveus we have the opportunity to listen to and work with a wide range of clients and prospects talking about operationalizing a decision they’ve already made, addressing the urgent requirements of a changing market, or introducing ideas that will change the world. The following story has elements of all three.

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