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COVID-19 Lessons That Can Improve All Patient Experiences

Categories: COVID-19, Customer Experience, Healthcare|

When patients form a positive relationship with their healthcare provider—or when members have a good experience with their health insurance plan—they become more engaged in their care and loyal to an organization. For both healthcare providers and payers, the experience is of the utmost importance. So how can the healthcare industry continue to improve the patient

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Activate Your Answers: Ready, Set, Do!

Categories: Bold Leadership, COVID-19, Healthcare|

This is the fifth in a five-part series about Demonstrating BOLD leadership during a pandemic transformation. Each entry in the series focuses on the characteristics of BOLD leadership that can help move organizations from reacting to COVID-19 to proactively anticipating and preparing for the opportunities that lie ahead. Among the long list of names and descriptions

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Learning to Find Answers in the Storm

Categories: Bold Leadership, COVID-19, Healthcare|

This is the fourth in a five-part series about Demonstrating BOLD leadership during a pandemic transformation. Each entry in the series focuses on the characteristics of BOLD leadership that can help move organizations from reacting to COVID-19 to proactively anticipating and preparing for the opportunities that lie ahead. Amidst the devastation that COVID has inflicted and

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Staying Open or Closing Down is a Choice – The Changing World Cares Not Which You Choose

Categories: Bold Leadership, COVID-19, Healthcare|

This is the third in a five-part series about Demonstrating BOLD leadership during a pandemic transformation. Each entry in the series focuses on the characteristics of BOLD leadership that can help move organizations from reacting to COVID-19 to proactively anticipating and preparing for the opportunities that lie ahead. “Those who cannot change their minds cannot change

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Supporting Each Other and Looking Ahead During COVID-19

Categories: COVID-19, Healthcare, Leadership|

As the world continues to navigate the changes that we are personally and professionally facing due to the novel coronavirus pandemic, many healthcare leaders are looking for wisdom on how to lead their businesses and support their patients and members during these unprecedented and uncertain times.   In this recording, Aveus President, Chris LaVictoire Mahai, and

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He Had Me at Stigma: An Interview with Gary Mendell

Categories: Bold Leadership, Healthcare, Interview|

I heard Gary Mendell, the Founder and CEO of Shatterproof, speak a few weeks back at Liberation, Medecision’s annual healthcare summit. Gary spoke just after I facilitated a panel about BOLD leadership, the kind required for the transformative change facing the healthcare industry. But I didn’t have a chance to meet him. Probably a good thing;

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Lessons from Liberation: Building a foundation for successful digital experience

Categories: Customer Experience, Healthcare, Innovation|

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. We were lucky to have our own Medecision CXO – Ellen Donahue Dalton – and Health Economist, Jane Sarasohn-Kahn as facilitators. Three themes emerged

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From Program to Business Model: Using Population Health Management to Drive Value-Based Care

Categories: Healthcare, Population Health, Value-Based Care|

What does “population health management” really mean?  Many healthcare organizations think of population health management in terms of condition-specific programs designed to improve care and reduce costs for at-risk patients. Medicare’s bundled payment initiatives for joint replacements and cardiac care may come to mind, for instance.   Very often organizations launch programs like these in response to some sort of reimbursement mandate. Yet think of how powerful they

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BOLD Constrained. BOLD Released.

Categories: Bold Leadership, Healthcare, Interview|

“They hired me because I’m bold. They are afraid of me because I’m bold.” A recent conversation with an amazing heath care leader started with that quote. It encapsulated what I’ve heard recently in a collection of BOLD interviews. And it brought back a theme I’ve heard over the past several years with many BOLD leaders.

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3 Benefits of Participation in BPCI-Advanced

Categories: Bundled Payments, Healthcare|

The open window to apply for CMS’ Bundled Payments for Care Improvement (BPCI)- Advanced closes on March 12, but there’s still plenty of opportunity for health systems to move forward with value-based care and care management initiatives — and the care redesign they represent. Here are three ways participating in BPCI-Advanced – or getting started with

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