An Employee First Culture Risks Becoming Internally Focused and Externally Irrelevant

Categories: Customer Experience, Employee Experience|

Which comes first, customer or employee experience?  This may sound like the proverbial “chicken or egg” question.  Both promise greater employee engagement and enhanced financial performance.  Many companies are underperforming on both. In fact, Gallup has found that fully 70% of employees do not feel engaged at work while Satmetrix reports that industry Net Promoter Scores