An Employee First Culture Risks Becoming Internally Focused and Externally Irrelevant

Monday, January 22, 2018|Categories: Customer Experience, Employee Experience|

Which comes first, customer or employee experience?  This may sound like the proverbial “chicken or egg” question.  Both promise greater employee engagement and enhanced financial performance.  Many companies are underperforming on both. In fact, Gallup has found that fully 70% of employees