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How To Covertly Create Change: An Interview with MayKao Hang

Think of change leadership as ‘stealth’ organizing. You know those great experiences when you meet someone for the first time and immediately the conversation feels natural, with common values and principles popping to the forefront in the first few sentences?

Bold Leaders Create Stress: An Interview with Brad Hewitt

That headline was one of the last things Brad Hewitt, President and CEO of Thrivent Financial, said to me when we sat down together for a conversation. It came after a fast hour of “Brad-isms” as he dubbed them, and I have to say, this was one fun conversation.

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How BOLD Leaders Use the Information They Gather

If you’ve been in business for more than a few years, you’ve likely seen your own organization, and probably others, launch ‘research’ that ends up on the shelf. Or someone tries to use research for purposes that were not intended when it was collected – and probably not legitimate to the methodology used – or…

Never Hire a Consultant to Give an Answer: An Interview with Pat Donovan

I’ve known and respected Pat Donovan, CEO of Bremer Bank, for many years – ‘socially’ as they say.  Out my office window I look across a couple of city blocks to the Bremer sign atop their corporate office tower.  One day, seeing that sign, I decided to reach out and ask Pat if he would…

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5 Steps to More Effective Research

“My clients get paid for making successful decisions. My job is to provide the insights that increase the probabilities that they will make better decisions.”   — Frank Pleticha

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Why Map an Ideal Customer Experience?

Like the old cliché “If you don’t know where you are going, how will you know if you get there?” there is a benefit for everyone in your organization to have a clear, unclouded vision of the point on the horizon to which you are aiming. In the cliché the risk is overshooting the target….

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Unlock Innovation to Drive Profitable Growth

I wasn’t thinking about driving profitable growth.  I wasn’t thinking about how to unlock innovation.  It was Sunday morning after all.  As I settled down with my New York Times Magazine and my full body dark roast, extra strong coffee, I encountered this headline: “This is your brain on coffee.”  That got my attention and I braced myself for…

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A Model to Help BOLD Leaders Prioritize Initiatives

“Hello.  My name is Ryan and I’m an efficiency addict.”  This is what I would say if there was an Efficiency Anonymous group.  I’m a fan of Franklin Covey.  I love Microsoft Excel.  And yes, I’m an achiever in my Strengthsfinder results.  I love getting things completed in the shortest amount of time with the…