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Optimistic. Empathetic. Curious. An Interview with Carly Broderick

Let me start this post where Carly Broderick and I ended our bold leader conversation. Optimistic, empathetic and curious were three adjectives Carly offered as the best descriptors of herself. I don’t know her well but in our few exchanges, all three of these characteristics have been on display.  I could add a few others:…

Learn Out Loud: An Interview with Nancy Dahl

I remember the day I met Nancy Dahl. It was 1999 and I was in a small fishbowl conference room at Lifetouch where she was at the time Senior VP of Sales and Marketing. It was a small group, discussing the implications of the internet (then a still relatively new phenomenon!) on the company strategies. …

Connect the Dots Through What and Why: An Interview with Steven Guida

  My bold leader interview with Steve Guida picked up after a 15 – 20-year gap. Neither of us could remember exactly the last time we saw each other. As so often happens when you haven’t seen someone in a while, you have dated perceptions of who they are—as if they’ve been in a time-stopped…

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4 Ways to Accurately Anticipate Customer Needs

You’ve given your customer a reason to come to your company in the first place and succeeded in solving one of your customer’s needs. Congratulations on a job well done. What’s next?  Delivering another winner that will alleviate the next customer problem is key to the future of the company. But how do you best…

A BOLD Leader with a Sense of Urgency: An Interview with Ezra Ernst

While there is no single profile of a Bold Leader, I’m struck by the number of bold leaders we have interviewed that have a resume of short, intense engagements. Perhaps I look for this profile as it mirrors my own. As I often say, it isn’t easy building a 35 year business career – 3 ½…

BOLD Leaders Have Humility: An Interview with Damien Harmon

I’ve had the privilege to work with a lot of great leaders in my career.  As I applied the additional lens of “bold leadership” to that list – Damien Harmon easily rose to the top.  Damien is VP of Operations at Bridgestone Retail Operations, and as I spoke with him, an important element of bold leadership emerged…

Do you know your personal brand? An Interview with Phil Soran

Phil Soran is a bold leader who knows himself very well. Not in a braggadocios way but in a confident, warm, and engaging way. Before committing to the actual interview, Phil wanted a conversation and asked me more questions than anyone I’ve interviewed to date. I thought that was great! And interesting. Through our two…