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Pausing to Move Forward: Sending a Powerful Message

You’ve probably seen the headlines over the last few weeks about how Chipotle closed all locations for a company-wide meeting on food safety. The news articles range from mildly noteworthy to shocked predictions of the certain doom of the restaurant chain. When I heard about Chipotle’s plan, I was reminded of another well-known company that…

Thinking of Great Ideas AND Making Them Walk, Too: An Interview with Becky Roloff

Becky Roloff is the President and Chief Executive Officer of the YWCA of Minneapolis.  As their website describes, the YWCA serves over 30,000 annually with a budget of $23 million through a dedicated staff of over 600 full and part-time employees.  I’ve met Becky socially several times but had never sat down to talk with…

Optimistic. Empathetic. Curious. An Interview with Carly Broderick

Let me start this post where Carly Broderick and I ended our bold leader conversation. Optimistic, empathetic and curious were three adjectives Carly offered as the best descriptors of herself. I don’t know her well but in our few exchanges, all three of these characteristics have been on display.  I could add a few others:…

Learn Out Loud: An Interview with Nancy Dahl

I remember the day I met Nancy Dahl. It was 1999 and I was in a small fishbowl conference room at Lifetouch where she was at the time Senior VP of Sales and Marketing. It was a small group, discussing the implications of the internet (then a still relatively new phenomenon!) on the company strategies. …

Connect the Dots Through What and Why: An Interview with Steven Guida

  My bold leader interview with Steve Guida picked up after a 15 – 20-year gap. Neither of us could remember exactly the last time we saw each other. As so often happens when you haven’t seen someone in a while, you have dated perceptions of who they are—as if they’ve been in a time-stopped…

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4 Ways to Accurately Anticipate Customer Needs

You’ve given your customer a reason to come to your company in the first place and succeeded in solving one of your customer’s needs. Congratulations on a job well done. What’s next?  Delivering another winner that will alleviate the next customer problem is key to the future of the company. But how do you best…

A BOLD Leader with a Sense of Urgency: An Interview with Ezra Ernst

While there is no single profile of a Bold Leader, I’m struck by the number of bold leaders we have interviewed that have a resume of short, intense engagements. Perhaps I look for this profile as it mirrors my own. As I often say, it isn’t easy building a 35 year business career – 3 ½…

BOLD Leaders Have Humility: An Interview with Damien Harmon

I’ve had the privilege to work with a lot of great leaders in my career.  As I applied the additional lens of “bold leadership” to that list – Damien Harmon easily rose to the top.  Damien is VP of Operations at Bridgestone Retail Operations, and as I spoke with him, an important element of bold leadership emerged…