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BOLD Leader Assessment

Things to note about the assessment: There are 41 questions. It should take you roughly 10-15 minutes to complete. Questions will be fed to you one at a time. Try to respond with your first instinct – don’t overthink! Before you begin, please enter your full name and email address. All information you give us…

An Employee First Culture Risks Becoming Internally Focused and Externally Irrelevant

Which comes first, customer or employee experience?  This may sound like the proverbial “chicken or egg” question.  Both promise greater employee engagement and enhanced financial performance.  Many companies are underperforming on both. In fact, Gallup has found that fully 70% of employees do not feel engaged at work while Satmetrix reports that industry Net Promoter…

A Tad Bit Uncomfortable: An Interview with Terri Kline

“If you are truly BOLD, everything you do is a tad bit uncomfortable. You can’t be bold if you’re not courageous and willing to be uncomfortable.” Terri Kline, President and CEO of Health Alliance Plan (HAP), made this observation about halfway through our conversation. From the beginning of our call to the end, she captured…

Maureen Spivack

The Singular Graywolf Press

Fiona McCrae, Publisher and Executive Editor at Graywolf Press, along with Jeff Shotts, Executive Editor, received the 2017 Editor’s Award from Poets & Writers. The honor usually goes to an individual, but the committee decided to give the award to Fiona and Jeff jointly “in honor of the tremendous impact they have had, individually and…

Maureen Spivack

Customer Anchored Organizations Win

It seems no matter whom I am talking with in business lately, a key theme is that customer expectations are higher and changing more rapidly than ever before.  And as a result, the difference between winners and losers is becoming more dramatic.  This reality seems to have sped up in the last 24 months within…

Embrace the Fog to Find the Best Ideas: An Interview with Kathryn Roberts

What do a major zoo, a state run sports commission, and a senior housing and services organization have in common? Answer: a bold leader. The same bold leader. What do a Republican governor, a Democratic governor, and an Independent governor have in common? (In this day and age, that almost sounds like the start of…

Maureen Spivack

Use Human Centered Design to Solve the Right Problems

Back in March I attended a conference where I heard Whitney Mortimer, Partner and Chief Marketing Officer for Ideo, speak on the positive impacts of human centered design.  It resonated with me because here at Aveus we use human centered design (we follow the Stanford d. school model born out of the work of David…

10 Reasons Change Succeeds or Fails: Mobilized and Engaged Pivotal Groups

We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The ninth factor is mobilized and engaged pivotal groups. In the previous post, we talked about the importance of senior leaders’ ability and willingness to change.  While…

10 Reasons Change Succeeds or Fails: Leader Ability and Willingness to Change

We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The eighth factor is the leader’s ability and willingness to change. Organizations that are most effective at driving change understand that awareness, desire and knowledge are not…