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Bold Leader Guide to Customer Experience

Thursday, April 13, 2017|Categories: Bold Leadership, Customer Experience|

As business leaders, we understand: companies exist only if they meet a set of customer needs. The most successful companies today increasingly understand that how their organization delivers for customers is as important as what it delivers. This orientation has resulted in

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What is the Truth? An Interview with Jay Coughlan

Monday, August 1, 2016|Categories: Bold Leadership, Interview|

Jay Coughlan – successful former Chairman and CEO of XRS Corporation, President and CEO of Lawson Software, convicted felon, husband, father, board member, speaker, coach, and now the CEO and Managing Director of TruBalanced – and I reconnected after several years for

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Pausing to Move Forward: Sending a Powerful Message

Thursday, March 31, 2016|Categories: Strategy|

You’ve probably seen the headlines over the last few weeks about how Chipotle closed all locations for a company-wide meeting on food safety. The news articles range from mildly noteworthy to shocked predictions of the certain doom of the restaurant chain. When

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