I met Annette Walker, President, City of Hope Orange County, when we were paired up by Women Business Leaders in Healthcare (WBL.org) for a closing session of their annual summit. WBL is a wonderful organization where I have met some of the most generous, inspiring, and supportive women anywhere, particularly in healthcare. WBL didn’t realize…
A game-changing revision to CMS rules for Star ratings puts Medicare Advantage plans under extra pressure to deliver an excellent customer experience. At Medecision, our solutions and services help health plans improve the consumer experience and increase engagement. By Medecision There’s a growing emphasis on consumer experience across industries, and healthcare is no exception. In…
The title for the Business Group on Health’s annual conference, “From Crisis to Opportunity,” says it all, doesn’t it? If you’re working in any corner of healthcare, if you’re an employer with employees needing healthcare, or if you’re a family seeking healthcare, the pandemic crisis is leading everyone to seek new, better answers. And those…
No matter where you live, during this pandemic you have seen stories and images of people in what appear to be endless lines, waiting, hoping, needing food assistance. Trust across a system that people must rely on to deliver essential support is paramount. This is a story of our work with Second Harvest Heartland as…
During the height of the national pain following George Floyd’s death, I came across an article written by Shenequa Golding titled “Maintaining Professionalism in the Age of Black Death Is… A Lot.” While the article is an opinion piece, it articulated what I struggled to put into words as a Black-biracial woman. It is a…
A couple weeks ago, we introduced you to Terri Steinberg, MD, MBA, FACP, FAMIA as Medecision’s new Group Senior Vice President of Analytics and Population Health and Chief Medical Officer. Today, I’d like to introduce you to Terri Steinberg, BOLD leader. Terri and I had a conversation shortly before she officially joined Medecision, and her…
I met Sarah Buell when she and I were paired in a formal mentorship program two plus years ago. She was the finance leader for Buell Consulting. I think it was in our second meeting when I learned that her company was in real financial trouble and looking for options. Her husband, who had been…
When patients form a positive relationship with their healthcare provider—or when members have a good experience with their health insurance plan—they become more engaged in their care and loyal to an organization. For both healthcare providers and payers, the experience is of the utmost importance. So how can the healthcare industry continue to improve the…
This thing – this COVID-19 – coronavirus – pandemic – has thrown everyone a bit off balance. In some cases, a lot off balance. Nothing is normal and the guidance has been changing literally day to day. We are witnessing horrific health crises, great acts of heroism, economic chaos, abandoned main streets, and the worry…
This is the second in a five-part series about demonstrating BOLD leadership during a pandemic transformation. Each entry in the series focuses on the characteristics of BOLD leadership that can help move organizations from reacting to COVID-19 to proactively anticipating and preparing for the opportunities that lie ahead. At all times, but no greater than…
