We are kicking off a new season of podcasts. In this first episode, Chris LaVictoire Mahai, founder and former President of Aveus, sits down with Adeel Malik and Bilal Naved of Clearstep, to discuss the needs and challenges surrounding effective personalized care in an increasingly digital world.
In this episode Sammi Guseyn-Zade, Consultant with Aveus, talks with Chris Mahai. Chris founded and led Aveus for over 20 years. Her work has taken her around the world, giving her a unique perspective on how leaders drive material and positive outcomes in today’s global marketplace. Chris is the author of three books including the topic of this episode: BOLD: Essential Leadership For Transformative Change. Listen to hear what we mean by BOLD leadership in healthcare and why BOLD leaders are best positioned to drive the transformation required in healthcare today.
In this episode Deborah McMahon, SVP of Aveus talks with Dr. Jan Berger about the recent release of her fifth book Re-Engaging in Trust: The Missing Ingredient to Fixing Healthcare. This book integrates five years of primary research and secondary research that leads readers to a set of concrete recommendations that can help move the needle positively around trust and outcomes.
In this episode Deborah McMahon, SVP of Aveus talks with Dr. Terry McInnis about how medication management strategies aid in reducing costs and improving health. In a paper she coauthored in 2018, she highlighted that there’s roughly half a trillion dollars in waste that can be attributed to non-optimized drug therapies. Deb and Terry talk about addressing some of the upstream root issues in the patient medication experience and how those can lead to improvements in downstream outcomes.
In this episode Deborah McMahon, SVP of Aveus talks with Susie Hume, Director of Digital Strategy, Experience and Delivery at Excellus Blue Cross Blue Shield about how she and the team at Excellus Blue Cross Blue Shield are delivering a differentiated customer experience for members and providers.
I met Annette Walker, President, City of Hope Orange County, when we were paired up by Women Business Leaders in Healthcare (WBL.org) for a closing session of their annual summit. WBL is a wonderful organization where I have met some of the most generous, inspiring, and supportive women anywhere, particularly in healthcare. WBL didn’t realize…
A game-changing revision to CMS rules for Star ratings puts Medicare Advantage plans under extra pressure to deliver an excellent customer experience. At Medecision, our solutions and services help health plans improve the consumer experience and increase engagement. By Medecision There’s a growing emphasis on consumer experience across industries, and healthcare is no exception. In…
The title for the Business Group on Health’s annual conference, “From Crisis to Opportunity,” says it all, doesn’t it? If you’re working in any corner of healthcare, if you’re an employer with employees needing healthcare, or if you’re a family seeking healthcare, the pandemic crisis is leading everyone to seek new, better answers. And those…
No matter where you live, during this pandemic you have seen stories and images of people in what appear to be endless lines, waiting, hoping, needing food assistance. Trust across a system that people must rely on to deliver essential support is paramount. This is a story of our work with Second Harvest Heartland as…
During the height of the national pain following George Floyd’s death, I came across an article written by Shenequa Golding titled “Maintaining Professionalism in the Age of Black Death Is… A Lot.” While the article is an opinion piece, it articulated what I struggled to put into words as a Black-biracial woman. It is a…
