Author Archives - Duane White

An Employee First Culture Risks Becoming Internally Focused and Externally Irrelevant

Which comes first, customer or employee experience?  This may sound like the proverbial “chicken or egg” question.  Both promise greater employee engagement and enhanced financial performance.  Many companies are underperforming on both. In fact, Gallup has found that fully 70% of employees do not feel engaged at work while Satmetrix reports that industry Net Promoter…

10 Reasons Change Succeeds or Fails: Mobilized and Engaged Pivotal Groups

We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The ninth factor is mobilized and engaged pivotal groups. In the previous post, we talked about the importance of senior leaders’ ability and willingness to change.  While…

10 Reasons Change Succeeds or Fails: Leader Ability and Willingness to Change

We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The eighth factor is the leader’s ability and willingness to change. Organizations that are most effective at driving change understand that awareness, desire and knowledge are not…

10 Reasons Change Succeeds or Fails: Structure and Systems Requirements

We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The seventh factor is being willing to make the changes necessary to meet the structure and systems requirements. Organizations that are most effective at driving change understand…

10 Reasons Change Succeeds or Fails: Appropriate Skills and Resources

We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  Having already explored starting with a winning strategy, creating awareness through a compelling case for change and specific change criteria, building desire through a clear performance focus,…

Maureen Spivack

10 Reasons Change Succeeds or Fails: Balanced Decision-Driven and Behavior-Dependent Change

We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The fifth factor is balancing decision-driven and behavior-dependent change. Organizations that are most effective at driving change recognize the importance of creating an appropriate balance of decision-driven…

Maureen Spivack

10 Reasons Change Succeeds or Fails: Clear Performance Focus

We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  Having already explored creating awareness through creation of a compelling case for change and specific change criteria, we will now turn to the fourth factor:  creating a…

10 Reasons Change Succeeds or Fails: Specific Change Criteria

We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The third is whether you have developed specific change criteria. It is one thing to want change.  It is another to be sufficiently clear about the specifics…

10 Reasons Change Succeeds or Fails: Compelling Case for Change

We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The second is whether you have developed a compelling case for change. Organizations that are most effective at driving change recognize the importance of creating a compelling…