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About Deborah McMahon

Deborah is a retail and wholesale executive who has spent the last 20 years leading business teams to continuously improve the customer experience.

Customer Anchored Organizations Win

Wednesday, July 12, 2017|Categories: Customer Experience, Strategy|

It seems no matter whom I am talking with in business lately, a key theme is that customer expectations are higher and changing more rapidly than ever before.  And as a result, the difference between winners and losers is becoming more dramatic. 

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4 Ways to Accurately Anticipate Customer Needs

Thursday, January 14, 2016|Categories: Customer Experience|

You’ve given your customer a reason to come to your company in the first place and succeeded in solving one of your customer’s needs. Congratulations on a job well done. What’s next?  Delivering another winner that will alleviate the next customer problem

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