A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. We were lucky to have our own Medecision CXO –
It seems no matter whom I am talking with in business lately, a key theme is that customer expectations are higher and changing more rapidly than ever before. And as a result, the difference between winners and losers is becoming more dramatic.
Back in March I attended a conference where I heard Whitney Mortimer, Partner and Chief Marketing Officer for Ideo, speak on the positive impacts of human centered design. It resonated with me because here at Aveus we use human centered design (we
We encounter many business to business clients who have realized “what got them here is not what is going to get them there.” One of the consistent themes that emerges regardless of industry is that over time, B2B companies often develop a
Are you facing the question, “How do we change our culture to support the strategy we have just defined?” As my colleagues and I were discussing this challenge, we identified an important element of creating an intentional culture: purposefully connecting the Customer
You’ve given your customer a reason to come to your company in the first place and succeeded in solving one of your customer’s needs. Congratulations on a job well done. What’s next? Delivering another winner that will alleviate the next customer problem
I’ve had the privilege to work with a lot of great leaders in my career. As I applied the additional lens of “bold leadership” to that list – Damien Harmon easily rose to the top. Damien is VP of Operations at Bridgestone Retail