Author Archives - Chris LaVictoire Mahai

Healthcare: Not Just an Employee Benefit Anymore – An Interview with Ellen Kelsay

The title for the Business Group on Health’s annual conference, “From Crisis to Opportunity,” says it all, doesn’t it? If you’re working in any corner of healthcare, if you’re an employer with employees needing healthcare, or if you’re a family seeking healthcare, the pandemic crisis is leading everyone to seek new, better answers. And those…

Leave Your Ego at the Door and Learn: An Interview with Dr. Terri Steinberg

A couple weeks ago, we introduced you to Terri Steinberg, MD, MBA, FACP, FAMIA as Medecision’s new Group Senior Vice President of Analytics and Population Health and Chief Medical Officer.  Today, I’d like to introduce you to Terri Steinberg, BOLD leader. Terri and I had a conversation shortly before she officially joined Medecision, and her…

All on the Line: An Interview with Sarah and Scott Buell

I met Sarah Buell when she and I were paired in a formal mentorship program two plus years ago. She was the finance leader for Buell Consulting. I think it was in our second meeting when I learned that her company was in real financial trouble and looking for options. Her husband, who had been…

COVID-19 Lessons That Can Improve All Patient Experiences

When patients form a positive relationship with their healthcare provider—or when members have a good experience with their health insurance plan—they become more engaged in their care and loyal to an organization. For both healthcare providers and payers, the experience is of the utmost importance. So how can the healthcare industry continue to improve the…

He Had Me at Stigma: An Interview with Gary Mendell

I heard Gary Mendell, the Founder and CEO of Shatterproof, speak a few weeks back at Liberation, Medecision’s annual healthcare summit. Gary spoke just after I facilitated a panel about BOLD leadership, the kind required for the transformative change facing the healthcare industry. But I didn’t have a chance to meet him. Probably a good…

“What would YOU do?” An Interview with Carina Edwards

I met Carina Edwards, CEO of Quil when in Philadelphia for the B!PHL Innovation Festival a couple months ago. We were both speakers at this great community event centered on innovation. Since meeting, I’ve talked with Carina a few times and feel like I made a fast, forever friend. Each conversation has been at a…

Positive conspiracies! (On trust)

This is the fourth in a series focused on the characteristics that, in combination, allow rare BOLD leaders to accomplish what others struggle to do: drive innovation and transformative change. In other words – they move their organizations forward beyond whatever exists today into exciting opportunities. They do this effectively, bringing others with them, achieving…

Make my decisions better! (On empathy)

This is the third in a series focused on the characteristics that, in combination, allow rare BOLD leaders to accomplish what others struggle to do: drive innovation and transformative change. In other words – they move their organizations forward beyond whatever exists today into exciting opportunities. They do this effectively, bringing others with them, achieving…

Laugh if you want! (On confidence)  

This is the second in a series focused on the characteristics that, in combination, allow rare BOLD leaders to accomplish what others struggle to do: drive innovation and transformative change. In other words – they move their organizations forward beyond whatever exists today into exciting opportunities. They do this effectively, bringing others with them, achieving…

Better, more interesting answers are out there! (On curiosity)

This is the first in a series focused on the characteristics that, in combination, allow rare BOLD leaders to accomplish what others struggle to do: drive innovation and transformative change. In other words – they move their organizations forward beyond whatever exists today into exciting opportunities. They do this effectively, bringing others with them, achieving…