When patients form a positive relationship with their healthcare provider—or when members have a good experience with their health insurance plan—they become more engaged in their care and loyal to an organization. For both healthcare providers and payers, the experience is of the utmost importance. So how can the healthcare industry continue to improve the patient
I heard Gary Mendell, the Founder and CEO of Shatterproof, speak a few weeks back at Liberation, Medecision’s annual healthcare summit. Gary spoke just after I facilitated a panel about BOLD leadership, the kind required for the transformative change facing the healthcare industry. But I didn’t have a chance to meet him. Probably a good thing;
I met Carina Edwards, CEO of Quil when in Philadelphia for the B!PHL Innovation Festival a couple months ago. We were both speakers at this great community event centered on innovation. Since meeting, I’ve talked with Carina a few times and feel like I made a fast, forever friend. Each conversation has been at a lightning
This is the fourth in a series focused on the characteristics that, in combination, allow rare BOLD leaders to accomplish what others struggle to do: drive innovation and transformative change. In other words – they move their organizations forward beyond whatever exists today into exciting opportunities. They do this effectively, bringing others with them, achieving meaningful
This is the third in a series focused on the characteristics that, in combination, allow rare BOLD leaders to accomplish what others struggle to do: drive innovation and transformative change. In other words – they move their organizations forward beyond whatever exists today into exciting opportunities. They do this effectively, bringing others with them, achieving meaningful
This is the second in a series focused on the characteristics that, in combination, allow rare BOLD leaders to accomplish what others struggle to do: drive innovation and transformative change. In other words – they move their organizations forward beyond whatever exists today into exciting opportunities. They do this effectively, bringing others with them, achieving meaningful
This is the first in a series focused on the characteristics that, in combination, allow rare BOLD leaders to accomplish what others struggle to do: drive innovation and transformative change. In other words – they move their organizations forward beyond whatever exists today into exciting opportunities. They do this effectively, bringing others with them, achieving meaningful
“They hired me because I’m bold. They are afraid of me because I’m bold.” A recent conversation with an amazing heath care leader started with that quote. It encapsulated what I’ve heard recently in a collection of BOLD interviews. And it brought back a theme I’ve heard over the past several years with many BOLD leaders.
Benjamin Carter, Executive Vice President and Chief Financial Officer of Trinity Health, was a speaker at a recent Coalition to Transform Advanced Care (C-TAC) conference that I attended. I was looking forward to meeting him because a colleague, Mary Kay Plona, spoke so highly of him and the influence he had been in her career and
We were barely into our conversation about BOLD leadership when Coreen Dicus-Johnson, President and CEO of Network Health, headquartered in Menasha, Wisconsin, mentioned that her staff has told her she is “ferociously curious.” Curiosity, along with confidence, empathy and trust are the core characteristics of BOLD leaders who are capable of driving transformative change. When I
Any conversation with Rick Dow is a fast drive through seemingly unrelated stories that all come back to some key notions that he has – and that I think he is honestly not aware of until you ask a couple questions. I met Rick many years ago when we served on a nonprofit board together. At
Dr. Julie M Smith was the co-founder of CLG, Inc., which she describes as “the world’s premiere behavior-based strategy execution firm.” She and her colleagues have reason to claim that position having worked with many in the Fortune 500, at all levels of organizations, all around the world. As we were talking, Julie described the firm’s
Medecision executive, author, and leadership pro Chris LaVictoire Mahai uncovers the secrets of BOLD leaders and their importance for organizational success DALLAS, TX – September 25, 2018 – Medecision, the leader in population health and care management solutions, announced today the launch of BOLD: Essential Leadership For Transformative Change, a new book by Chris LaVictoire Mahai,
I met Tyler through a colleague, Tamara Cull, who worked with him at Catholic Health Initiatives (CHI) and saw his quiet boldness in action. When asked why she recommended him as a BOLD candidate, she said, “Tyler and I both worked on the CHI National Population Health team helping our 100 markets across the country develop
Yvonne Scott is such a natural introvert, her father, upon her college graduation and learning of her interest in applying for an audit position, said to her, “You know, Yvonne, if you’re going to be an auditor, you’re going to have to talk to people!” Thus began her journey to become, as she describes herself, a