Author Archives - Aveus

10 Reasons Change Succeeds or Fails: Specific Change Criteria

We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The third is whether you have developed specific change criteria. It is one thing to want change.  It is another to be sufficiently clear about the specifics…

10 Reasons Change Succeeds or Fails: Compelling Case for Change

We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The second is whether you have developed a compelling case for change. Organizations that are most effective at driving change recognize the importance of creating a compelling…

10 Reasons Change Succeeds or Fails: Winning Strategy

We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The first is whether you have developed a winning strategy. Organizations that are most effective at driving change have a very clear and meaningful strategy (or end…

The Reward of Confounding Expectations: An Interview with Jennifer Smith

I met Jennifer Smith at a fund and friend-raising gala for Gillette Children’s Specialty Healthcare. She was just hours off the plane from a trip to Rwanda and Uganda, and I was impressed that she and her husband Brooks were awake. But Gillette is both a customer and cause Jennifer cares about, so awake she…

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Pausing to Move Forward: Sending a Powerful Message

You’ve probably seen the headlines over the last few weeks about how Chipotle closed all locations for a company-wide meeting on food safety. The news articles range from mildly noteworthy to shocked predictions of the certain doom of the restaurant chain. When I heard about Chipotle’s plan, I was reminded of another well-known company that…

BOLD Leaders Know When to Improve and When to Disrupt: An Interview with Jodi Prohofsky

I’ve found that bold leaders are drawn to organizations under some kind of negative or positive stress.  Jodi Prohofsky was drawn to a company grappling with both, simultaneously. Jodi’s team, responsible for billions in provider and supplier contracts, is part of a massive effort at WalMart to make healthcare more accessible and affordable. Imagine: the…

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Why Map an Ideal Customer Experience?

Like the old cliché “If you don’t know where you are going, how will you know if you get there?” there is a benefit for everyone in your organization to have a clear, unclouded vision of the point on the horizon to which you are aiming. In the cliché the risk is overshooting the target….

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A Model to Help BOLD Leaders Prioritize Initiatives

“Hello.  My name is Ryan and I’m an efficiency addict.”  This is what I would say if there was an Efficiency Anonymous group.  I’m a fan of Franklin Covey.  I love Microsoft Excel.  And yes, I’m an achiever in my Strengthsfinder results.  I love getting things completed in the shortest amount of time with the…

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How BOLD Leaders Stay One Step Ahead of Customers

You’re doing the right things. You’ve chosen your target customers wisely and found a set of needs you can solve for them better than anyone else can. People and teams across your organization are doing their best to make daily decisions that meet or exceed the requirements your customers value most. And you’re constantly re-evaluating…