Author Archives - Aveus

Medication Management Strategies to Improve Health & Reduce Costs

Medication Management Strategies to Improve Health and Reduce Costs

In this episode Deborah McMahon, SVP of Aveus talks with Dr. Terry McInnis about how medication management strategies aid in reducing costs and improving health. In a paper she coauthored in 2018, she highlighted that there’s roughly half a trillion dollars in waste that can be attributed to non-optimized drug therapies. Deb and Terry talk about addressing some of the upstream root issues in the patient medication experience and how those can lead to improvements in downstream outcomes.

Putting Customers at the Center of Digital Healthcare

Putting Customers at the Center of Digital Healthcare

In this episode Deborah McMahon, SVP of Aveus talks with Susie Hume, Director of Digital Strategy, Experience and Delivery at Excellus Blue Cross Blue Shield about how she and the team at Excellus Blue Cross Blue Shield are delivering a differentiated customer experience for members and providers.

Star Ratings and the Need to Improve Consumer Experience

A game-changing revision to CMS rules for Star ratings puts Medicare Advantage plans under extra pressure to deliver an excellent customer experience. At Medecision, our solutions and services help health plans improve the consumer experience and increase engagement. By Medecision There’s a growing emphasis on consumer experience across industries, and healthcare is no exception. In…

Demonstrating BOLD Leadership During a Pandemic Transformation

This thing – this COVID-19 – coronavirus – pandemic – has thrown everyone a bit off balance.  In some cases, a lot off balance. Nothing is normal and the guidance has been changing literally day to day. We are witnessing horrific health crises, great acts of heroism, economic chaos, abandoned main streets, and the worry…

Believe in Tomorrow – Earn and Give Trust to Help Others Believe

This is the second in a five-part series about demonstrating BOLD leadership during a pandemic transformation. Each entry in the series focuses on the characteristics of BOLD leadership that can help move organizations from reacting to COVID-19 to proactively anticipating and preparing for the opportunities that lie ahead. At all times, but no greater than…

Staying Open or Closing Down is a Choice – The Changing World Cares Not Which You Choose

This is the third in a five-part series about demonstrating BOLD leadership during a pandemic transformation. Each entry in the series focuses on the characteristics of BOLD leadership that can help move organizations from reacting to COVID-19 to proactively anticipating and preparing for the opportunities that lie ahead. “Those who cannot change their minds cannot…

Activate Your Answers: Ready, Set, Do!

This is the fifth in a five-part series about demonstrating BOLD leadership during a pandemic transformation. Each entry in the series focuses on the characteristics of BOLD leadership that can help move organizations from reacting to COVID-19 to proactively anticipating and preparing for the opportunities that lie ahead. Among the long list of names and…

Supporting Each Other and Looking Ahead During COVID-19

As the world continues to navigate the changes that we are personally and professionally facing due to the novel coronavirus pandemic, many healthcare leaders are looking for wisdom on how to lead their businesses and support their patients and members during these unprecedented and uncertain times. In this recording, Aveus President, Chris LaVictoire Mahai, and…

Dare Me to Jump: An Interview with Jessica Harthcock

I first met Jessica Harthcock, Founder & CEO of Utilize Health, at a reception during the 2019 WBL Annual Summit in Dallas, TX. We struck up a conversation that would be the spark for this interview.  When I asked Jessica about her professional background, she literally lit up and the passion for her work started…

Picture an Orchestra Conductor: An Interview with Carrie Whitcher

At my request, colleague (and BOLD leader himself), Matthew Taylor, Vice President of Information Technology at Excellus BlueCross BlueShield introduced me to Carrie Whitcher, Vice President of Health Care Improvement at Excellus BCBS. Within 5 minutes of talking with Carrie, I knew Matthew got it right. Carrie is a BOLD leader! Carrie led our conversation…