Author Archives - Aveus

Care Journeys: From Pop Health to My Heath

We are kicking off a new season of podcasts. In this first episode, Chris LaVictoire Mahai, founder and former President of Aveus, sits down with Adeel Malik and Bilal Naved of Clearstep, to discuss the needs and challenges surrounding effective personalized care in an increasingly digital world.

BOLD Leadership in Healthcare

In this episode Sammi Guseyn-Zade, Consultant with Aveus, talks with Chris Mahai. Chris founded and led Aveus for over 20 years. Her work has taken her around the world, giving her a unique perspective on how leaders drive material and positive outcomes in today’s global marketplace. Chris is the author of three books including the topic of this episode: BOLD: Essential Leadership For Transformative Change. Listen to hear what we mean by BOLD leadership in healthcare and why BOLD leaders are best positioned to drive the transformation required in healthcare today.

Re-Engaging in Trust: The Missing Ingredient to Fixing Healthcare

In this episode Deborah McMahon, SVP of Aveus talks with Dr. Jan Berger about the recent release of her fifth book Re-Engaging in Trust: The Missing Ingredient to Fixing Healthcare. This book integrates five years of primary research and secondary research that leads readers to a set of concrete recommendations that can help move the needle positively around trust and outcomes.

Medication Management Strategies to Improve Health & Reduce Costs

Medication Management Strategies to Improve Health and Reduce Costs

In this episode Deborah McMahon, SVP of Aveus talks with Dr. Terry McInnis about how medication management strategies aid in reducing costs and improving health. In a paper she coauthored in 2018, she highlighted that there’s roughly half a trillion dollars in waste that can be attributed to non-optimized drug therapies. Deb and Terry talk about addressing some of the upstream root issues in the patient medication experience and how those can lead to improvements in downstream outcomes.

Putting Customers at the Center of Digital Healthcare

Putting Customers at the Center of Digital Healthcare

In this episode Deborah McMahon, SVP of Aveus talks with Susie Hume, Director of Digital Strategy, Experience and Delivery at Excellus Blue Cross Blue Shield about how she and the team at Excellus Blue Cross Blue Shield are delivering a differentiated customer experience for members and providers.

Star Ratings and the Need to Improve Consumer Experience

A game-changing revision to CMS rules for Star ratings puts Medicare Advantage plans under extra pressure to deliver an excellent customer experience. At Medecision, our solutions and services help health plans improve the consumer experience and increase engagement. By Medecision There’s a growing emphasis on consumer experience across industries, and healthcare is no exception. In…

Demonstrating BOLD Leadership During a Pandemic Transformation

This thing – this COVID-19 – coronavirus – pandemic – has thrown everyone a bit off balance.  In some cases, a lot off balance. Nothing is normal and the guidance has been changing literally day to day. We are witnessing horrific health crises, great acts of heroism, economic chaos, abandoned main streets, and the worry…

Believe in Tomorrow – Earn and Give Trust to Help Others Believe

This is the second in a five-part series about demonstrating BOLD leadership during a pandemic transformation. Each entry in the series focuses on the characteristics of BOLD leadership that can help move organizations from reacting to COVID-19 to proactively anticipating and preparing for the opportunities that lie ahead. At all times, but no greater than…

Staying Open or Closing Down is a Choice – The Changing World Cares Not Which You Choose

This is the third in a five-part series about demonstrating BOLD leadership during a pandemic transformation. Each entry in the series focuses on the characteristics of BOLD leadership that can help move organizations from reacting to COVID-19 to proactively anticipating and preparing for the opportunities that lie ahead. “Those who cannot change their minds cannot…

Activate Your Answers: Ready, Set, Do!

This is the fifth in a five-part series about demonstrating BOLD leadership during a pandemic transformation. Each entry in the series focuses on the characteristics of BOLD leadership that can help move organizations from reacting to COVID-19 to proactively anticipating and preparing for the opportunities that lie ahead. Among the long list of names and…