Author Archives - Aveus

Demonstrating BOLD Leadership During a Pandemic Transformation

This thing – this COVID-19 – coronavirus – pandemic – has thrown everyone a bit off balance.  In some cases, a lot off balance. Nothing is normal and the guidance has been changing literally day to day. We are witnessing horrific health crises, great acts of heroism, economic chaos, abandoned main streets, and the worry…

Believe in Tomorrow – Earn and Give Trust to Help Others Believe

This is the second in a five-part series about demonstrating BOLD leadership during a pandemic transformation. Each entry in the series focuses on the characteristics of BOLD leadership that can help move organizations from reacting to COVID-19 to proactively anticipating and preparing for the opportunities that lie ahead. At all times, but no greater than…

Activate Your Answers: Ready, Set, Do!

This is the fifth in a five-part series about demonstrating BOLD leadership during a pandemic transformation. Each entry in the series focuses on the characteristics of BOLD leadership that can help move organizations from reacting to COVID-19 to proactively anticipating and preparing for the opportunities that lie ahead. Among the long list of names and…

Supporting Each Other and Looking Ahead During COVID-19

As the world continues to navigate the changes that we are personally and professionally facing due to the novel coronavirus pandemic, many healthcare leaders are looking for wisdom on how to lead their businesses and support their patients and members during these unprecedented and uncertain times. In this recording, Aveus President, Chris LaVictoire Mahai, and…

Dare Me to Jump: An Interview with Jessica Harthcock

I first met Jessica Harthcock, Founder & CEO of Utilize Health, at a reception during the 2019 WBL Annual Summit in Dallas, TX. We struck up a conversation that would be the spark for this interview.  When I asked Jessica about her professional background, she literally lit up and the passion for her work started…

Picture an Orchestra Conductor: An Interview with Carrie Whitcher

At my request, colleague (and BOLD leader himself), Matthew Taylor, Vice President of Information Technology at Excellus BlueCross BlueShield introduced me to Carrie Whitcher, Vice President of Health Care Improvement at Excellus BCBS. Within 5 minutes of talking with Carrie, I knew Matthew got it right. Carrie is a BOLD leader! Carrie led our conversation…

When Only You See the Dead People: An Interview with Matthew Taylor

I first met Matthew Taylor, Vice President of Information Technology at Excellus BlueCross BlueShield, several years back when we were both working for the Catholic Health Initiatives national office of Population Health. It was a new team charged with starting and leading a transformation to a new Population Health model across the CHI enterprise of…

The Reward of Confounding Expectations: An Interview with Jennifer Smith

I met Jennifer Smith at a fund and friend-raising gala for Gillette Children’s Specialty Healthcare. She was just hours off the plane from a trip to Rwanda and Uganda, and I was impressed that she and her husband Brooks were awake. But Gillette is both a customer and cause Jennifer cares about, so awake she…

pause to play image

Pausing to Move Forward: Sending a Powerful Message

You’ve probably seen the headlines over the last few weeks about how Chipotle closed all locations for a company-wide meeting on food safety. The news articles range from mildly noteworthy to shocked predictions of the certain doom of the restaurant chain. When I heard about Chipotle’s plan, I was reminded of another well-known company that…