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Customer Story

The Business Challenge: A leading Canadian data and analytics company was experiencing revenue challenges and loss of market share to aggressive competitors.

Customer Story

The Business Challenge A large hospital system had a goal of becoming the safest hospital in America as measured by a set of key quality metrics after receiving significant penalties from CMS. A Human-Centered Approach Hospital executives recognized an opportunity to use design thinking to create a different approach and new outcomes for patients and…

Customer Story

The Business Challenge One of the largest media, entertainment, and communications companies in the US was under nationwide scrutiny for negative customer experiences, declining satisfaction, and poor NPS scores. Adopting a “Learn from the Best” Approach Humbled by their poor public ratings, many initiatives to improve customer experience were already underway when Aveus began working…

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