Improved Consumer Experience Drives Growth and Retention

1.5 million member regional integrated health system

The leaders of a top-rated health system faced rapid growth, an uncertain health insurance landscape, and big cost pressures. They needed to strengthen their member experience to achieve breakthrough performance.

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Engineering Great Customer and Employee Experiences 

Employee-owned specialty engineering firm

An employee-owned engineering firm that was already high performing sought to achieve even better results through improved customer and employee experiences.

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Using Customer Experience to Drive a New Branded Experience

Leading travel agency franchise organization

In a changing industry how can customer experience be used to adapt the company’s brand and drive market performance?

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Capturing Time and Money in the Innovation Process

Mid-sized public products and services company

A company faced an innovation pipeline clogged with ideas, watered down through the process, or never making it to market compounded by a stagnant portfolio that was overwhelming current resources.

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Designing an Innovation Lab to Test New Ideas

Fortune 200 services company

A large services company needed to reinvigorate their innovation efforts and reach a new, under served market to increase revenue.

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Building Global Innovation Strength

Global medical components manufacturer

The president of a global business division wants to build a cohesive leadership team and develop the leadership, strategic and innovation decision-making skills of 20 leaders from 6 countries.

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Myth-busting a Path to Sustainable Growth and Impact

Large membership-based non-profit

A mature organization, struggling with poor performance like many membership-based non profits, needed a customer experience-based strategy to create mission focus, drive strategic decisions and program priorities, and clarify operating requirements for success.

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Winning by Breaking the Rules

Mid-tier software provider

In a technology sector with rules favoring the two behemoth leaders how can a mid-tier player win?

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Moving a Company from Supply-driven to Demand-driven

Large technology manufacturer and data storage company

A technology supplier faced with decommissioning customer orders realized the need to move from a supply-driven approach to demand-driven to increase performance.

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