The Bold Leader Blog

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The Singular Graywolf Press

By | Wednesday, August 2, 2017|

Fiona McCrae, Publisher and Executive Editor at Graywolf Press, along with Jeff Shotts, Executive Editor, received the 2017 Editor’s Award from Poets & Writers. The honor usually goes to an individual, but the committee decided to give the award to Fiona and [...]

10 Reasons Change Succeeds or Fails: Leader Ability and Willingness to Change

By | Wednesday, June 21, 2017|

We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The eighth factor is the leader’s ability and willingness to change. Organizations that are [...]

Bold Leaders Change the World for the Better: An Interview with Glen Gunderson

By | Wednesday, November 2, 2016|

Has anyone reading this post NOT heard of “the Y?” The YMCA? How many of you have a story about how “the Y” in some small or great way touched your life? I’m guessing most, if not all, of you. Glen Gunderson [...]

Intentional Culture: Start with the Employee Experience

By | Monday, October 10, 2016|

Are you facing the question, “How do we change our culture to support the strategy we have just defined?”  As my colleagues and I were discussing this challenge, we identified an important element of creating an intentional culture: purposefully connecting the Customer [...]

Alignment, Not Sameness: An Interview with Mary Brainerd

By | Monday, October 3, 2016|

Don’t you just love those moments when someone says something so simple, so clear and therefore so brilliant, light bulbs literally go off in your head? I sure do and it happened to me in a recent conversation with Mary Brainerd, CEO [...]

What is a Bold Leader?

By | Thursday, March 12, 2015|

There are whole sections in business libraries and bookstores dedicated to the topic of leadership.  What it is.  What it requires.  Masters write about it and rewrite about it over and over again. Some new and long established names you may have read:  Peter Drucker, John Kotter, Seth Godin, Warren Bennis, Daniel Pink, Gary Hamel, Steven Covey, Clayton Christensen, Daniel Goleman, Jim Collins, Malcolm Gladwell, Patrick Lencioni… and I could go on.  The field is large and rich.  People study and pursue advanced degrees in it. […]

What Makes a Great Leader? 5 Actions to Look for

By | Tuesday, October 1, 2013|

Leading and managing change is a marathon. In the midst of the work, it is easy to lose sight of some of the simple principles that are essential to effective transformation.  Knowing and living these principles are what makes a bold leader. […]

Listen to the Customer

By | Tuesday, September 17, 2013|

I started my career as a banker during a rapid period of deregulation.  Banks weren’t sure what to do.  Regulators were making up the new rules and literally publishing them every Tuesday when the DIDC (Depository Institutions Deregulatory Committee) would issue the changes for the week. Seriously. […]

How Bold Leaders Get Organizational Alignment

By | Thursday, September 5, 2013|

Understand your mission? Check.  Create a vision through strategic thinking?  Check.  Get organizational alignment and superior execution?   Not so fast. […]

13 Business Book Every Leader Should Read in 2013

By | Tuesday, April 23, 2013|

Here is my 2013 collection of 13 books that I believe every business leader would benefit from reading. Enjoy! 1. The Drucker Lectures: Essential Lessons on Management, Society and Economy (2010) by Peter Drucker and Rick Wartzman I’ve read Drucker since I [...]

The 3 Elements of Trust

By | Monday, June 18, 2012|

“Do you trust me?” This can be an emotionally charged question, yet it can be a tremendously constructive one, too. In our work we have found that getting clarity on the reasons why you do (or don’t) trust someone is just as important as the answer itself. […]

5 Simple Tips to Improve Your Business

By | Friday, June 10, 2011|

This is by no means meant as a panacea. If only it were so easy to create change by implementing just five simple tips –voila! Our work here would be done. That certainly isn’t the case.  But it’s Friday. In honor of the end of the week, let’s take a breather from things more complex and talk about five simple things you can do today that will improve your business through your customer experience. […]

A Consultant Is a Consultant Is a Consultant – or Are They?

By | Tuesday, March 15, 2011|

That word: Consultant. It’s a term that’s used broadly and can mean many things. […]

Bold Leaders Start With the End in Mind

By | Tuesday, March 15, 2011|

Over coffee a few days ago, I got to listen as a client leader reflected on his organization’s journey using customer experience to drive performance. It was a fun conversation, because over the last two years a groundswell of positive change has occurred. Satisfaction is up. Dollars have been freed because activity that customers didn’t value was purged. And the organization has been able to sustain what was already heady growth. […]

Five Tips for Leading Through Change

By | Wednesday, February 9, 2011|

Change is a key factor for many Aveus clients. More often than not, we’re talking big change, a major transformation – the kind of complex challenge we love to dig into. […]