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The Bold Leader Blog

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Medecision Acquires Transformational Change Firm, Aveus

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DALLAS and MINNEAPOLIS, 22, 2018 (GLOBE NEWSWIRE) -- Medecision, a leader in population health management solutions, announced today the acquisition of Minneapolis, MN-based Aveus, a consulting services firm with deep roots in strategy, innovation and customer experience.   The largest independent provider of population health [...]

My money is on Lee: An Interview with Lee Jones

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“Lee Jones is AMAZING, she really is!” said one of her largest private equity shareholders and board members, Erwin Kelen. I met Erwin many years ago when we served together on a nonprofit board. He is a renaissance man if there ever [...]

Networks Lead You to the Most Wonderful People: An Interview with Will Prest

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Throughout my career I’ve made an effort to stay in touch with people I’ve worked with, enjoy, trust, and admire. Those who know me well often introduce me to new, interesting people. Such a gift! Certainly, in the BOLD leader work we’ve [...]

Of No Illusions: An Interview with Penny Wheeler, M.D.

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Dr. Penny Wheeler skipped directly from her obstetrics/gynecology medical practice to chief clinical officer and then to president and CEO of Allina Health. Allina, just to give a few stats, employs over 29,000 people, has over $4.1 billion in annual revenues, and [...]

An Employee First Culture Risks Becoming Internally Focused and Externally Irrelevant

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Which comes first, customer or employee experience?  This may sound like the proverbial “chicken or egg” question.  Both promise greater employee engagement and enhanced financial performance.  Many companies are underperforming on both. In fact, Gallup has found that fully 70% of employees [...]

A Tad Bit Uncomfortable: An Interview with Terri Kline

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“If you are truly BOLD, everything you do is a tad bit uncomfortable. You can’t be bold if you’re not courageous and willing to be uncomfortable.” Terri Kline, President and CEO of Health Alliance Plan (HAP), made this observation about halfway through [...]

Self-Inflicted Wounds: An Open Letter to Delta Air Lines and American Express

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Dear      Sandeep Dube, Vice President - Delta Air Lines (Customer Engagement & Loyalty) CC:        Denise Pickett, President, U.S. Consumer Products & Services at American Express; Edward Bastian, CEO, Delta From:   Chis LaVictoire Mahai, Managing Partner, Aveus and a long-experienced customer with both [...]

The Secret to Winning in Today’s Marketplace

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The Singular Graywolf Press

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Fiona McCrae, Publisher and Executive Editor at Graywolf Press, along with Jeff Shotts, Executive Editor, received the 2017 Editor’s Award from Poets & Writers. The honor usually goes to an individual, but the committee decided to give the award to Fiona and [...]

Customer Anchored Organizations Win

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It seems no matter whom I am talking with in business lately, a key theme is that customer expectations are higher and changing more rapidly than ever before.  And as a result, the difference between winners and losers is becoming more dramatic.  [...]

10 Reasons Change Succeeds or Fails: Tight Integration and Alignment of All Initiatives

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We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The tenth, and final, factor is tight integration and alignment of all initiatives. In [...]

10 Reasons Change Succeeds or Fails: Mobilized and Engaged Pivotal Groups

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We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The ninth factor is mobilized and engaged pivotal groups. In the previous post, we [...]

10 Reasons Change Succeeds or Fails: Leader Ability and Willingness to Change

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We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The eighth factor is the leader’s ability and willingness to change. Organizations that are [...]

10 Reasons Change Succeeds or Fails: Structure and Systems Requirements

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We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  The seventh factor is being willing to make the changes necessary to meet the [...]

10 Reasons Change Succeeds or Fails: Appropriate Skills and Resources

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We have found that there are ten factors that determine the success or failure of any organizational change.  In this series, we will examine each of these factors.  Having already explored starting with a winning strategy, creating awareness through a compelling case [...]